PRIVACY POLICY

1. Introduction

Direct Build (“we”, “us”, “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information from users of our website and services in Canada. We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA). 

2. What personal information we collect

We collect information you provide personally and information automatically. This may include:

• Name, email address, phone number, address
• Payment details (credit card, bank account)
• Login credentials (username, password)
• Tenant information (for landlords)
• Usage data (pages you visit, features used)
• Device information, IP address, browser type
  

3. How we collect personal information

• When you sign up, fill forms, or contact us
• When landlords invite tenants or upload tenant data
• Automatically via cookies, analytics, logs

4. Why we use your information

We use the information to:

• Provide and improve our services (rent collection, governance, contracts, maintenance)
• Process payments and billing
• Communicate updates, alerts, notices
• Prevent fraud and ensure security
• Comply with legal obligations
  

5. Sharing and disclosure

We do not sell your personal information. We may share it with:

• Service providers (e.g. payment processors, hosting) under confidentiality
• Legal authorities when required by law
• In connection with business transactions (mergers, acquisitions)
  

6. Cookies and tracking

We use cookies and similar technologies to:

• Remember your login session
• Analyze usage patterns
• Deliver targeted content and marketing
  

You may disable cookies via browser settings, but some features may not work properly.

7. Your rights and choices

You have rights under PIPEDA:

• Access your data and request corrections
• Withdraw consent (with some limits)
• Request deletion of data (subject to legal retention)
• Opt out of marketing communication
  

To exercise these rights, contact us at privacy@directbuild.com.

8. Security

We use reasonable technical and organizational measures (encryption, access controls) to protect your data.

9. Retention

We keep personal information only as long as necessary for the purposes described, or as required by law.

10. International transfers

If your data is transferred outside Canada, we ensure adequate protections (contractual safeguards, consent).

11. Changes to this policy

We may update this policy. We will post the updated version with a revised “Last updated” date.

12. Contact us

If you have questions or complaints, email hello@directbuildimports.com